╔══════════════════════════════════════════════════════════════════════════════╗ ║ MARK GRIFFITH ║ ║ Director · Technical Leader · Product Strategist ║ ║ ║ ║ Issaquah, WA · 425-281-2844 · mark.griffith@gmail.com ║ ║ linkedin.com/in/markgriffith · niffgurd.com ║ ╚══════════════════════════════════════════════════════════════════════════════╝ Available for consulting engagements and mentoring. Consulting: contact for rates and availability. Mentoring: open to conversations with emerging technical leaders. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT I DO ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ I work with smart people on hard problems. 30 years building and shipping software products at scale — from e-commerce pioneer to Amazon Director. I bring a rare mix of engineering depth, product instinct, usability thinking, and program execution across global teams. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ STRENGTHS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ▸ Director-level technical and organizational leadership (~500 person orgs) ▸ Global team building — Seattle, Beijing, Japan, and across all Amazon marketplaces worldwide ▸ Product strategy, roadmap ownership, and executive alignment ▸ Distributed systems, service-oriented architecture, payments at scale ▸ Usability, interaction design, and information architecture ▸ Cross-functional program execution at Amazon scale ▸ Engineering culture, recruiting, and team growth ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ EXPERIENCE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ┌─────────────────────────────────────────────────────────────────────────┐ │ AMAZON.COM 2005 – 2026 (21 yrs) │ └─────────────────────────────────────────────────────────────────────────┘ Director, Seller Fulfillment Services Feb 2020 – Jan 2026 ───────────────────────────────────────────────────────────────────────── Led seller fulfillment strategy and execution across Amazon's global fulfillment network — the systems and teams that enable third-party sellers across all Amazon marketplaces worldwide. Amazon's marketplace reached $638B in total net sales in 2024 (per Amazon's SEC filing), with third-party sellers accounting for 66% of total GMV. Led an org of ~500 people with global responsibility for fulfillment systems across every Amazon marketplace worldwide. Director of Software Engineering, Amazon Payments Sep 2014 – Feb 2020 ───────────────────────────────────────────────────────────────────────── Director of engineering for Amazon Payments, leading software teams building payment infrastructure and products at Amazon scale. Amazon processes billions of transactions annually across 20+ countries. Director of Software Engineering, FBA Mar 2014 – Sep 2014 ───────────────────────────────────────────────────────────────────────── Managed the Inventory, Outbound, and Global Selling engineering teams for Fulfillment by Amazon. FBA enables sellers to Pick, Pack, and Ship via Amazon's fulfillment network — now used by 89% of top Amazon sellers. Senior Software Manager, FBA (Seattle) Aug 2012 – Mar 2014 ───────────────────────────────────────────────────────────────────────── Managed multiple FBA software teams in Seattle and China, driving engineering execution across a rapidly scaling global program. Senior Software Manager, FBA (Beijing) Feb 2011 – Aug 2012 ───────────────────────────────────────────────────────────────────────── Led three software development teams in Beijing. Rebuilt the org from the ground up — hired three managers and more than a dozen engineers. Group Program Manager, FBA Jan 2010 – Jan 2011 ───────────────────────────────────────────────────────────────────────── Managed a group of Technical Program Managers for the FBA program. Principal Technical Program Manager Feb 2005 – Jan 2010 ───────────────────────────────────────────────────────────────────────── Key launches: ◆ bebe.com on Amazon platform Aug 2005 ◆ Fulfillment by Amazon (FBA) Apr 2006 ◆ Multi-Channel Fulfillment Program Jan 2007 ◆ Fulfillment Web Service (aws.amazon.com/fws) Mar 2008 ◆ FBA Japan Apr 2008 ◆ China Fusion Project Sep 2008 ◆ FBA Fee Projects Dec 2009 ◆ Cash on Delivery for FBA Japan Feb 2010 ┌─────────────────────────────────────────────────────────────────────────┐ │ BEA SYSTEMS INC. 1999 – 2005 (6 yrs) │ └─────────────────────────────────────────────────────────────────────────┘ Group Program Manager 2004 – 2005 ───────────────────────────────────────────────────────────────────────── Led PMs across Seattle and Boulder offices driving tools strategy for the WebLogic platform. Co-presented product strategy to executives. Program Manager 2003 – 2004 ───────────────────────────────────────────────────────────────────────── Usability lead for WebLogic Server 8.1. Defined application user model, console information architecture, deployment, and out-of-box experience for 9.0. Patent: Split Source Development System. ◆ Server startup: 48s → 8s · Deployment: 14s → 1s Customer Centric Engineer 2001 – 2003 ───────────────────────────────────────────────────────────────────────── Worked on JMX/MBeans management system. Visited customers relentlessly gathering feedback. Partnered with CTO's office on key accounts. Support Engineer 1999 – 2001 ───────────────────────────────────────────────────────────────────────── Lead for support team. On-site response for production-down escalations. President's Award (2000). Team mentor. ┌─────────────────────────────────────────────────────────────────────────┐ │ WEBLOGIC INC. 1998 – 1999 (1 yr) │ └─────────────────────────────────────────────────────────────────────────┘ Developer Relations Engineer ───────────────────────────────────────────────────────────────────────── Support for software engineers building Java applications on WebLogic Server. Front-line technical liaison between product and developers. ┌─────────────────────────────────────────────────────────────────────────┐ │ NU SKIN ENTERPRISES 1995 – 1998 (3 yrs) │ └─────────────────────────────────────────────────────────────────────────┘ Software Engineer ───────────────────────────────────────────────────────────────────────── Cut my teeth as a fledgling engineer on Java 1.0 with an e-commerce website using NSAPI Java APIs and a pre-servlet architecture, with a 3-tier JDBC driver connecting to an Oracle database. Built Nu Skin's first intranet. SAP Order Entry implementation team. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ EDUCATION ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Brigham Young University — B.A. History · Phi Alpha Theta honor society Brigham Young University — Graduate coursework, Asian Studies (1994–1995) Chinese language study in Taiwan (1995) Eagle Scout ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ CONSULTING & MENTORING ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ I consult with teams and organizations on product strategy, engineering leadership, organizational scaling, and technical program management. 30 years of experience across startups, growth-stage companies, and Amazon at Director level. Reach out to discuss your needs — engagements are scoped and priced accordingly. I also enjoy working with people earlier in their careers navigating the path from engineer to technical leader. If you want a conversation, reach out. mark.griffith@gmail.com · linkedin.com/in/markgriffith ╔══════════════════════════════════════════════════════════════════════════════╗ ║ "Work with smart people on hard problems." ║ ╚══════════════════════════════════════════════════════════════════════════════╝